First Class ManagedIT Support - 60 Minute Target Fix Time

  • Microsoft Solutions Partner
  • Nationwide Coverage
  • ISO 22301, 27001, 9001 & 45001 Accredited

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You’ll be in good company

Managed IT Services Tailored To Your Business

“By working with Netcentrix we Saved around £100,000 per year”

We really take the time to get to know your business and requirements to gain a deep understanding of how we can effectively support you going forward. This approach, combined with our industry-leading knowledge, technical expertise and years of industry experience has enabled us to support businesses to overcome challenges posed by their current IT solutions, improve security and processes and progress their business.

Whats Included?

Standard Support

Find out whats included on our standard support

Advanced Support

Find out whats included on our advanced support

Service Availability

Mon to Fri, 8am to 6:15pm
24 x 7

Target Fix Time

Priority 1 Incident

1 Hour

1 Hour

Priority 2 Incident

4 Hours

4 Hours

Priority 3 Incident

8 Hours

8 Hours

Change Request

2 Days

2 Days


Server Support
Desktop/Laptop Support
Firewall Support
Wifi Access Point Support

Reactive Helpdesk

Email Support
Telephone Support
Remote Support
On-Site Support

Patching & Software Updates

Priority 1 Incident
Incident Summary
Workstation Maintenance
Server Maintenance
Backup Summary

Proactive Monitoring

Anti-Virus Monitoring
Backup Monitoring
Workstation Monitoring
Server Monitoring
Firewall Monitoring
Network Monitoring


Workstation Security Monitoring
Server Security Monitoring
Firewall Security Monitoring
Network Security Monitoring

Monthly Reporting

Asset Management
Incident Summary
Workstation Maintenance
Server Maintenance
Backup Summary

The Benefits Of Outsourcing Your
Business IT Services To Netcentrix

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Rest assured that your IT services are in the most capable hands. We have over 20 years of experience providing IT support to businesses, meaning we have the knowledge & skills required.

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Reduced Cost

There’s no expensive recruitment or training costs when you outsource your IT to us. We become an extension of your business and you pay for exactly what you need on a monthly basis.

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Proactive Service

Your IT network is monitored constantly, meaning problems are prevented in advance, rather than fixed after the issue occurs. This prevents downtime and ensures your company remains protected.

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When you work with us for cyber security, we constantly monitor your company for risks and make necessary changes accordingly, ensuring you’re protected from cyber crime and down-time at all times.


In order to remain compliant for your customers, you need to ensure updates and security fixes are maintained. We do this for you, so that you don’t have to.


We’re ISO 27001, 9001 & 22301 accredited, we take security, quality and continuity seriously, which ensures your business is in the hands of a company who’ll treat it like their own.

Key Features
Never Again Face IT Challenges Alone.

24/7 Availability

Dedicated first contact and accredited technical contact teams available 24/7/365.

0333 035 4111
Fully Managed Support Services

We'll develop a plan of action on how we get your business from A to B, outlining key milestones and deadlines for all things IT.

0333 035 4111
Comprehensive Infrastructure Audits

Comprehensive audit of your current infrastructure and definition of your technology requirements.

0333 035 4111
Industry-Leading SLAs

Benefit from clearly defined working practices and industry-leading SLAs against which your support team is measured.

0333 035 4111
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"As a business we saved in the region of £100,000 per year" - LED Leisure

Discover how we helped LED Leisure to save money through moving their business operations to the cloud with Azure Hosting.


Get A Free Consultation!

Are you ready to take your business communications and technology to the next level?

Please fill out your details and submit the enquiry form and one of our friendly expert advisors will contact you at the earliest opportunity. Get ready, your journey starts here!

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    Get In Touch Today.

    To find out more or to talk to one of our experts, contact us today.