Managed IT Support for Healthcare

Keep patient-critical systems running smoothly and have technical errors dealt with quickly and effectively.

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Reliable IT Solutions for Heathcare Providers

In the healthcare industry, there is no time for technical errors. Consistent communication, access to sensitive information via cloud services and easy-to-operate systems are essential in order to prioritise patient care. Our managed IT support for healthcare sector companies will optimise your IT infrastructure, to ensure your systems are built to work at their best at all times.

What is Managed IT Support for Healthcare Providers?

Whatever industry you work in, having someone on hand to assist you when technical issues rear their head is a blessing. However, this is especially true for healthcare organisations. As part of our offered services, healthcare companies can enjoy expert support when they need it, to minimise downtime and keep their operations moving. Our team of fully qualified technicians take the hassle out of your daily IT, so you can focus on delivering for your patients and their families.

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How Can Managed IT Support Benefit Healthcare Companies?

As technology evolves, all healthcare setups must ensure their technology is updated, to offer the most reliable care. Netcentrix not only updates all your applications without the need for your input, we also consistently monitor and update data security protocols, to ensure patient data stays out of the hands of criminals. From preventative solutions to proactive monitoring by our experts, we are here to keep your organisation’s data safe.

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Does my Healthcare Organisation Need Managed IT Support?

Discover if our Managed IT Support service is right for your business:

Organisation Size

Healthcare setups of all sizes can find advantages in Netcentrix’s managed IT support, for the benefit of both employees and patients.

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Cost Control

Taking a close look at your day-to-day IT needs allows us to create a bespoke package, so you only pay for the services you need, cutting unnecessary spending.

Single Provider

Why waste effort and cash signing up with multiple IT providers when you can enjoy all the services you need from a single provider in Netcentrix?

Reduced Resource

By outsourcing the management of your IT to a trustworthy provider, you eliminate the need to hire in-house staff, cutting expenses even further.

How Netcentrix Supports Your Healthcare Organisation

We have been serving our clients and helping them reach new and exciting heights in an ever-changing digital landscape for years. We analyse your daily IT processes before offering helpful advice and solutions, to ensure you have the tools you need to reach your goals. We always cater our services to match your unique needs.

Hand over full management of your IT infrastructure so you can focus on more pressing healthcare matters in your day-to-day.

One of our specialists

Features of Managed IT Support for Healthcare

Consistent Support

Whenever you run into any issues, a Netcentrix expert is just a call, email or message away.

Active Monitoring and System Management

Problems aren’t always obvious from the offset, but it’s our job to spot them before anyone else and deal with them before they evolve.

Project Management

Faster, more efficient systems mean a faster and more efficient service for those in your care. 

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Regular Updates

From preventative solutions to proactive updates by our experts, we are here to keep your organisation’s systems efficient and your data out of the hands of cybercriminals. 

Why Netcentrix for Managed IT Support?

Our links with some of the biggest names in the business technology space – including Microsoft – make us an ideal choice for your healthcare organisation to onboard the latest and greatest IT solutions for the benefit of everyone you work with.

Industry-Leading Knowledge

All of our specialists, engineers and support representatives are highly experienced, have undertaken extensive training and hold prestigious accreditations from the biggest brands in the industry. 

Fast Support

If you ever run into difficulty, the answer to your problems is only a call or a quick message away.

Dedicated Account Management

You’ll be assigned a dedicated account manager who will act as your port of call and ensure all your solutions are working as they should.

Stellar Partnerships

As an official Microsoft partner, we’re trusted to offer products and services from the world’s most recognisable technology brands.

91%

First Time Resolution

91% of faults are fixed within the first attempt

95%

Customer Satisfaction

Above industry average CSAT Score

5 Mins

Response Time

You can rely on a quick answer to your support request

93%

Rate Us Excellent

93% of customers rated us good or excellent

Frequently Asked Questions

Explore some key Managed IT FAQs

How long are the contracts for Netcentrix’s healthcare-managed services?

Managed IT support services for healthcare are offered as a 12-month contract – by giving us a full year of your time, we can monitor our additions and suggest further improvements as time moves on, to truly make the most of your service.

Can Netcentrix replace my current managed service provider?

Absolutely – speak to a Netcentrix expert if you’d like to know more about the many services we offer.

What do I do if I need technical support?

In the event of an issue, all you need to do is open a support ticket by:

  • Using the Service Now online portal
  • Sending us an Email with all the relevant info
  • Giving us a call

Then we’ll take care of the rest – it’s that easy.

How does Netcentrix price its packages for managed IT services for healthcare?

We offer a bespoke package service, meaning we’ll only offer the tools and support specific to your needs – this gives you greater value for money and prevents the need for unnecessary installations. Simply give us as much information on your current setup as you can, and where you think improvements can be made. Then, we’ll perform an in-person audit – if necessary – to identify precisely where things could work better for you.

Why does it take a minimum of 30 days for Netcentrix to take over the management of our systems?

30 days gives us enough time on our side to not just put your new Managed IT service together but to cater it specifically to your establishment from a technical standpoint. Plus, if you’re migrating from other service providers, 30 days gives you time to finish up any remaining contracts you have before moving across.

“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”

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Andrew Wilson

Charis

“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”

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Matthew Brown

LED Leisure

“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”

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Mike Smith

Castle Spring Group

“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”

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Daniel Frear

Alfa Travel

Interested in our Managed IT Service for Healthcare?

Fill in our contact form today and one of our experts will be back in touch shortly!

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