Maintenance & Support

Our nationwide team of accredited, cross-platform trained engineers ensure you always operate at peak performance and never miss a call.

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Maintenance and Support Packages That Keep Your Business Moving

Netcentrix’s maintenance and support packages provide access to our specialist in-house team of engineers and customer service agents. Our team are here to help solve issues and minimise downtime to safeguard your business and ensure your customers’ experience is always positive.

Knowledgeable and Expert Support

We provide flexible, specialist and highly responsive support models for a wide range of IT deployments and solutions. Whether you need ad-hoc support to fill the gaps of your current IT resource or you need a fully managed service wrap – we can help!

All of our IT professionals, from our consultants to our engineers and Service Desk are highly trained and have extensive industry experience, so no matter what you need, we’re here to keep your business moving.

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Our Support Packages

We have a range of support packages to suit both your needs and your budget. Our consultations are comprehensive, so we will take the time to understand your business, requirements and budget to find the perfect support solutions that prevent costly downtime.

Whether you want us to take on the full-time management of your IT solutions or provide a helping hand when you need it most – we’re here for you.

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Why Choose Netcentrix For Maintenance and Support?

Our team of in-house engineers are trained to the highest level and we are able to provide a range of support and maintenance services for your business. From ad hoc support on an issue you are experiencing to full, wrap-around 24/7 support for complete peace of mind, we’re here to ensure your business is always working at its best.

With maintenance and support services from Netcentrix, you have access to your own team of experts, whenever you need them.

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Key Features

Utilise our highly trained, accredited specialists and engineers when you need them.

Trusted Security for IT systems & support

Industry-leading Expertise

Our engineers posses in-depth knowledge of all our products and services. Whatever maintenance and support requirements you may have, we have you covered.

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Guaranteed Fix-Repair or Replace

Netcenrix engineers are well-versed in all potential risks and issues that could befall a business, so you’re in safe hands.

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Flexible Support Options

Not only can Netcentrix offer maintenance and repairs for solutions purchased from other providers, we also offer a 24/7 service wrap to give you total peace of mind.

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Remote Access

In many circumstances, an IT issue has a simple solution and we can drop in remotely into your systems to fix the problem quickly and prevent or diminish downtime.

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Case Study – LED Leisure

Discover how we helped LED Leisure to save money through moving their business operations to the cloud with Azure Hosting.


Business Benefits

From providing the solution to technical issues to ensuring your business data is protected, our team of specialists are here to help.

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Netcentrix will ensure your solutions are secure and software updates are enabled to protect your business from malicious attacks and software bugs.

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Business Continuity

Netcentrix hold system configurations for every solution, so recovery is instant in the event of a failure.

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Maintain Productivity

When phone systems or UC platforms go down, so does productivity. With our maintenance and support package, your business’s productivity gains a powerful and responsive layer of protection.

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Save Costs on In-House Engineers

Employing an in-house team of engineers is expensive. Netcentrix’s maintenance and support services are a far more cost-effective option.

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Dedicated Account Management

Should the worst happen, you won’t find yourself passed between multiple advisers. With dedicated account management, you’ll always have just one port of call.

Why ChooseMaintenance & Support?

When you work with Netcentrix, our product suite is just the beginning. Your team can benefit from our first-class service delivered by accredited, experienced experts.

Accredited Experts

All of our specialists, engineers and Service Desk Team have undergone extensive training and possess substantial industry experience.

Dedicated Account Management

You will be assigned your own named account manager who will take the hassle out of managing your contract.

Prestigious Partnerships

We’re proud to hold prestigious partnerships with the biggest names in the business.


First Time Resolution

91% of faults are fixed within the first attempt


Customer Satisfaction

Above industry average CSAT Score

5 Mins

Response Time

You can rely on a quick answer to your support request


Rate Us Excellent

93% of customers rated us good or excellent

Frequently Asked Questions

Explore some key maintenance & support FAQs

What is covered as part of the service?

As standard, customers receive a break/fix solution for any issue concerning the configuration of handsets and softphones and remote amends, such as name changes, single number routing and class of service changes.

What are the standard hours of cover?

We operate maintenance and support during our business hours, which are Monday – Friday: 8:00am to 6:15pm (excluding Bank Holidays.

However, 24/7 service wraps are available.

“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”

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Andrew Wilson


“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”

LED Leisure
Matthew Brown

LED Leisure

“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”

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Mike Smith

Castle Spring Group

“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”

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Daniel Frear

Alfa Travel

Keep Your Business Moving with Maintenance and Support

Need an extra hand maintaining your IT infrastructure? Trust our team of accredited experts to be there for you with whatever support you need.

Fill in our contact form and a member of our team will be in touch soon.

Other Queries

For any other queries or questions, please contact us on the following

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