Managed IT Support for Call Centres

We’ll take care of your call centre’s IT infrastructure, so you can focus on providing your customers with the best possible experience.

microsoft logo
WatchGuard logo
VMware logo
microsoft logo
Veeam logo
SkyKick logo
Dell logo

High-performance IT Solutions without the Stress

IT issues and outages can slow down the performance of your call centre, leading to frustrated employees and dissatisfied customers. Managed IT support services ensures your IT infrastructure is always working effectively without the stress and cost of managing it in-house.

What is Managed IT Support for Call Centres?

Netcentrix enables your business to fully outsource the management and maintenance of your IT systems and solutions. Our team of accredited, highly experienced engineers and support representatives are here to keep your business moving and quickly eliminate downtime, so your call centre has everything it needs to provide the best experience for your customers.

reliable data recovery

How Can Managed IT Support Benefit Your Call Centre?

Call centres rely on stable, reliable and high-performing IT solutions. When an issue arises you need support that can help to identify and fix the issue quickly and efficiently. Having access to a robust team of in-house staff isn’t always possible or cost-effective, but managed IT solutions from Netcentrix allows you to outsource your IT support for the same level of engineer expertise at a lesser cost to your business.

Three individuals focused on a laptop screen, engrossed in what they see - Hybrid Cloud

Does My Call Centre Need Managed IT Support?

Discover if our Managed IT Support services are right for your business.

Business Size

Medium to enterprise-sized call centres looking for a provider to proactively manage and maintain their IT solutions.

Pound Sign Circle icon

Cost-management

Call centres who are looking for a cost-effective way to manage their IT infrastructure.

Single Provider

Businesses who are looking to consolidate their IT support services within one, easy-to-manage package from one provider.

Reduced Resource

Call centres that are unable to support the cost of an in-house IT support team.

How Netcentrix Supports Your Call Centre

When you work with us, we take the time to gain a comprehensive understanding of your call centre’s needs, challenges and goals in order to provide managed IT support that is tailored specifically to your business.

Once we’ve identified what you need, our team of engineers and specialists will work with you to ensure that your IT solutions are offering the best performance for your business and work tirelessly to prevent issues arising that could disrupt your operations.

One of our specialists

Features of Managed IT Support for Call Centres

Swift Incident Resolution

Our team of expert engineers will rapidly identify and solve faults, issues and outages to keep your business moving.

Proactive Management

We don’t wait around for something to go wrong – we’ll be there to prevent performance issues before they become a problem.

Project Management

Whether it’s the onboarding of a new solution or the updating of existing IT services, our team will ensure a smooth implementation.

Business woman speaking on high quality business call with reduced latency thanks to SD-WAN solutions.

Regular Updates

We’ll ensure that your applications are always up-to-date and secure with regular updates and patch-management.

Why Netcentrix for Managed IT Support?

With our team of specialists and engineers, alongside our prestigious partnerships and accreditations from the biggest brands in the industry, we’re your perfect partner to ensure your IT systems are always working at their best.

Specialist Knowledge

All of our product specialists, engineers and support team are highly experienced and accredited, so you know you’re working with the most knowledgeable experts.

Speedy Support

Whatever you need, we are here for you and we’ll do whatever we can to quickly provide the solutions and answers you need to keep your business moving.

Dedicated Account Management

Alongside removing the stress of managing your IT solutions, we make managing your contract with us simple too with your own, named dedicated account manager.

Prestigious Partnerships

We’re proud to hold prestigious partnerships with some of the biggest brands in the industry, including Microsoft, so you have peace of mind knowing we are trusted by the best in the business.

91%

First Time Resolution

91% of faults are fixed within the first attempt

95%

Customer Satisfaction

Above industry average CSAT Score

5 Mins

Response Time

You can rely on a quick answer to your support request

93%

Rate Us Excellent

93% of customers rated us good or excellent

Frequently Asked Questions

Explore some key Managed IT FAQs

How long are Netcentrix’s Managed IT support agreements?

Managed IT support services for call centres are offered as a 12-month contract. This gives us enough time to implement new tools and monitor their progress, so we can decide whether or not to make further adjustments to your package for your benefit.

Can Netcentrix replace my current managed services, such as security and data backup?

Absolutely – speak to an Netcentrix expert if you’d like to know more about the many services we offer.

What do I do if I need support?

In the event of an issue, all you need to do is open a support ticket by:

  • Using the Service Now online portal
  • Sending us an Email with all the relevant info
  • Giving us a call

Then we’ll take care of the rest – it’s that easy.

How does Netcentrix price its packages for managed IT services for call centres?

When you first get in touch, give us as much information as you can about your business, your current IT infrastructure and areas you’d like to see improvements made. If we need to, we’ll visit your premises and perform an in-person audit of your systems, so we can offer a bespoke package that meets your needs precisely and doesn’t break the bank.

Why does it take a minimum of 30 days for Netcentrix to take over the management of our systems?

30 days gives us enough time on our side to not just put your new Managed IT service together but to cater it specifically to your business from a technical standpoint. Plus, if you’re migrating from other service providers, 30 days gives you time to finish up any remaining contracts you have before moving across.

“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”

A professional man in a shirt and tie sitting in front of a white wall.
Andrew Wilson

Charis

“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”

LED Leisure
Matthew Brown

LED Leisure

“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”

A person icon against a blue backdrop.
Mike Smith

Castle Spring Group

“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”

A person icon against a blue backdrop.
Daniel Frear

Alfa Travel

Interested in our managed IT services for call centres?

Fill in our contact form today and one of our experts will be back in touch shortly!

Other Queries

For any other queries or questions, please contact us on the following

    By submitting this form, you are consenting to be contacted by phone or email by Netcentrix and all Netcentrix associated companies. Netcentrix is committed to protecting and respecting your privacy and will only use your information to market relevant services or products to you. To view our Privacy Policy click here.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Useful Resources

    Find out more about managed IT services and how they can benefit your business.

    A Beginner's Guide to Microsoft Defender for Cloud
    News
    19 Jul 2024|

    What Does the Crowdstrike & Microsoft Outage Mean For Your Business? 

    Microsoft & Crowdstrike Disruption: Here’s Everything You Need to Know  It has been announced that...
    A guide to Microsoft Azure's Network Security Features
    Security
    9 Jul 2024|

    A Guide to Azure Virtual Desktop’s Security Features

    One of the world’s premier cloud computing platforms, Microsoft Azure has changed the way businesses...
    The uses of Microsoft Azure
    Security
    9 Jul 2024|

    What is Microsoft Azure Used For?

    Initially launched in 2008, Microsoft Azure (formerly Windows Azure) has evolved over the years to...

    Get In Touch Today.

    To find out more or to talk to one of our experts, contact us today.