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We’ll take care of your call centre’s IT infrastructure, so you can focus on providing your customers with the best possible experience.
IT issues and outages can slow down the performance of your call centre, leading to frustrated employees and dissatisfied customers. Managed IT support services ensures your IT infrastructure is always working effectively without the stress and cost of managing it in-house.
Netcentrix enables your business to fully outsource the management and maintenance of your IT systems and solutions. Our team of accredited, highly experienced engineers and support representatives are here to keep your business moving and quickly eliminate downtime, so your call centre has everything it needs to provide the best experience for your customers.
Call centres rely on stable, reliable and high-performing IT solutions. When an issue arises you need support that can help to identify and fix the issue quickly and efficiently. Having access to a robust team of in-house staff isn’t always possible or cost-effective, but managed IT solutions from Netcentrix allows you to outsource your IT support for the same level of engineer expertise at a lesser cost to your business.
Discover if our Managed IT Support services are right for your business.
Medium to enterprise-sized call centres looking for a provider to proactively manage and maintain their IT solutions.
Call centres who are looking for a cost-effective way to manage their IT infrastructure.
Businesses who are looking to consolidate their IT support services within one, easy-to-manage package from one provider.
Call centres that are unable to support the cost of an in-house IT support team.
When you work with us, we take the time to gain a comprehensive understanding of your call centre’s needs, challenges and goals in order to provide managed IT support that is tailored specifically to your business.
Once we’ve identified what you need, our team of engineers and specialists will work with you to ensure that your IT solutions are offering the best performance for your business and work tirelessly to prevent issues arising that could disrupt your operations.
Our team of expert engineers will rapidly identify and solve faults, issues and outages to keep your business moving.
We don’t wait around for something to go wrong – we’ll be there to prevent performance issues before they become a problem.
Whether it’s the onboarding of a new solution or the updating of existing IT services, our team will ensure a smooth implementation.
We’ll ensure that your applications are always up-to-date and secure with regular updates and patch-management.
With our team of specialists and engineers, alongside our prestigious partnerships and accreditations from the biggest brands in the industry, we’re your perfect partner to ensure your IT systems are always working at their best.
All of our product specialists, engineers and support team are highly experienced and accredited, so you know you’re working with the most knowledgeable experts.
Whatever you need, we are here for you and we’ll do whatever we can to quickly provide the solutions and answers you need to keep your business moving.
Alongside removing the stress of managing your IT solutions, we make managing your contract with us simple too with your own, named dedicated account manager.
We’re proud to hold prestigious partnerships with some of the biggest brands in the industry, including Microsoft, so you have peace of mind knowing we are trusted by the best in the business.
91% of faults are fixed within the first attempt
Above industry average CSAT Score
You can rely on a quick answer to your support request
93% of customers rated us good or excellent
Explore some key Managed IT FAQs
Managed IT support services for call centres are offered as a 12-month contract. This gives us enough time to implement new tools and monitor their progress, so we can decide whether or not to make further adjustments to your package for your benefit.
Absolutely – speak to an Netcentrix expert if you’d like to know more about the many services we offer.
In the event of an issue, all you need to do is open a support ticket by:
Then we’ll take care of the rest – it’s that easy.
When you first get in touch, give us as much information as you can about your business, your current IT infrastructure and areas you’d like to see improvements made. If we need to, we’ll visit your premises and perform an in-person audit of your systems, so we can offer a bespoke package that meets your needs precisely and doesn’t break the bank.
30 days gives us enough time on our side to not just put your new Managed IT service together but to cater it specifically to your business from a technical standpoint. Plus, if you’re migrating from other service providers, 30 days gives you time to finish up any remaining contracts you have before moving across.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Castle Spring Group
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Alfa Travel
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Find out more about managed IT services and how they can benefit your business.
To find out more or to talk to one of our experts, contact us today.