Award Winning Managed IT Support Services With Nationwide Coverage

Access Expert IT Support Technicians To Reduce Day-to-Day IT Issues and Slash Business Downtime. Our Average Response Time Is 5 Minutes!

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    You’ll be in good company

    Managed IT Services Tailored To Your Business

    Whether you’re looking for a managed IT provider to plug the gaps and support your existing IT team, or need to outsource your IT support completely, we have the solution that’s right for you.

    We really take the time to get to know your business and requirements to gain a deep understanding of how we can effectively support you going forward. This approach, combined with our industry-leading knowledge, technical expertise and years of industry experience has enabled us to support businesses to overcome challenges posed by their current IT solutions, improve security and processes and progress their business.

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    What's Included?

    Take a look at all features below

    Standard Support

    Find out whats included on our standard support

    Advanced Support

    Find out whats included on our advanced support

    Service Availability

    Mon to Fri, 8am to 6:15pm
    24 x 7

    Hardware

    Server Support
    Desktop/Laptop Support
    Firewall Support
    Wifi Access Point Support

    Reactive Helpdesk

    Email Support
    Telephone Support
    Remote Support
    On-Site Support

    Patching & Software Updates

    Priority 1 Incident
    Incident Summary
    Workstation Maintenance
    Server Maintenance
    Backup Summary

    Proactive Monitoring

    Anti-Virus Monitoring
    Backup Monitoring
    Workstation Monitoring
    Server Monitoring
    Firewall Monitoring
    Network Monitoring

    Security

    Workstation Security Monitoring
    Server Security Monitoring
    Firewall Security Monitoring
    Network Security Monitoring

    Monthly Reporting

    Asset Management
    Incident Summary
    Workstation Maintenance
    Server Maintenance
    Backup Summary

    Target Fix Time

    Priority 1 Incident

    4 Hours

    4 Hours

    Priority 2 Incident

    8 Hours

    8 Hours

    Priority 3 Incident

    2 Days

    1 Day

    Change Request

    2 Days

    2 Days

    The Benefits Of Outsourcing Your
    Business IT Services To Elite Group

    See our business benefits.

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    Experts

    Rest assured that your IT services are in the most capable hands. We have over 20 years of experience providing IT support to businesses, meaning we have the knowledge & skills required.

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    Reduced Cost

    There’s no expensive recruitment or training costs when you outsource your IT to us. We become an extension of your business and you pay for exactly what you need on a monthly basis.

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    Proactive Service

    Your IT network is monitored constantly, meaning problems are prevented in advance, rather than fixed after the issue occurs. This prevents downtime and ensures your company remains protected.

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    Protection

    When you work with us for cyber security, we constantly monitor your company for risks and make necessary changes accordingly, ensuring you’re protected from cyber crime and down-time at all times.

    Compliance

    In order to remain compliant for your customers, you need to ensure updates and security fixes are maintained. We do this for you, so that you don’t have to.

    Accreditation

    We’re ISO 27001, 9001 & 22301 accredited, we take security, quality and continuity seriously, which ensures your business is in the hands of a company who’ll treat it like their own.

    Key Features
    Never again face IT challenges alone.

    24/7 Availability

    Dedicated first contact and accredited technical contact teams available 24/7/365.

    Fully Managed Support Services

    From there we'll develop a plan of action on how we get your business from A to B, outlining key milestones and deadlines for your cloud transformation journey.

    Comprehensive Infrastructure Audits

    Comprehensive audit of your current infrastructure and definition of your technology requirements.

    Industry-Leading SLAs

    Benefit from clearly defined working practices and industry-leading SLAs against which your support team is measured.

    Case Study – LED Leisure

    Discover how we helped LED Leisure to save money through moving their business operations to the cloud with Azure Hosting.

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    Speak To An Netcentrix Agent Today!

    Are you ready to take your business communications and technology into the digital age?

    Please fill out your details and submit the enquiry form and one of our friendly, independent advisors will contact you at the earliest opportunity. Get ready, your journey starts here!

      By submitting this form, you are consenting to be contacted by phone or email by Netcentrix and all Netcentrix associated companies. Netcentrix is committed to protecting and respecting your privacy and will only use your information to market relevant services or products to you. To view our Privacy Policy click here.

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      Get In Touch Today.

      To find out more or to talk to one of our experts, contact us today.