Get support from an outsourced IT helpdesk that answers in minutes and fixes most issues first time.
Password resets and Microsoft 365 lockouts can take a lot of time in the day. Every ticket pulls your in house team away from planned work. Netcentrix can take the busy work off your desk.
You keep control of your IT. But your users get the quick fixes they need from expert engineers who understand your systems.
You build the mix of IT services you need. You might want a second pair of hands to deal with a busy quarter. Or a partner to help run your entire IT estate. Everything depends on how your IT is currently set up and how want it to run.
Call on accredited engineers when your team has no capacity. Use your helpdesk when you need it without handing over all your IT. This works for teams who just need occasional cover or help with specific problems.
We run your first-line service desk and your team keeps ownership of your infrastructure and projects. Users get one number to call. Your IT team gets their time back, only dealing with escalations that need them.
Netcentrix takes the day-to-day running on your IT, from helpdesk to infrastructure support. An account manager is available for questions and issues, whether you have no team in-house or want to free them up for strategic projects. See how fully managed IT services work.
Speak to our own engineers and customer service agents whenever you have an IT-related problem. All our engineers are accredited and cross platform trained.
Our service desk resolves 91% of issues first time, so you have fewer callbacks or reopened tickets.
We’ve supported businesses with their IT for nearly 30 years with partnerships with major providers like Microsoft, WatchGuard, Dell and ESET.
Our engineers are cross-platform trained, so one team supports your laptops, servers, Microsoft 365 and phone systems.
If we can’t fix a fault, we’ll repair or replace the equipment if it’s come from us, so you’re not left with a broken device.
Add a 24/7 service wrap so you’re covered for IT issues outside regular working hours.
Our engineers connect to affected machines remotely and carry out fixes so your team can get back to work without waiting for a site visit.
We maintain and repair systems you bought from other providers. Move your helpdesk to Netcentrix without replacing all your hardware.
We watch your systems for early warning signs like failing disks or storage running out so fixes can happen before tickets get raised.
91% of faults are fixed within the first attempt
Above industry average CSAT Score
You can rely on a quick answer to your support request
93% of customers rated us good or excellent
Since seamlessly moving to the cloud, LED Leisure have managed to save in the region of £100,000 on costs and now have a flexible set-up where they can open pop-up sites with ease. Check out the video to see how this was achieved.
Our engineers keep your security software working and your systems protected from attacks or software bugs. Find out more about our security solutions.
Netcentrix keeps configuration records for every one of your systems we support. If something fails, we rebuild from the last known working setup.
Quick responses and first-time fixes keep your team productive and your customers looked after instead of waiting for faults to be resolved.
Make your helpdesk costs more predictable without the additional cost of holiday or sickness cover in your team.
Your account manager is your single contact when something goes wrong or you need information.
Supporting customers with their technology needs for almost 30 years.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Castle Spring Group
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Alfa Travel
“Netcentrix quickly responded to my call for help. They contacted me promptly and resolved the issue in a supportive way.”
Let Me Play Limited
“Netcentrix provided exceptional IT consultancy services! Their knowledgeable team quickly addressed our needs with tailored solutions, ensuring our systems ran smoothly. Highly professional and responsive—highly recommend!”
Roxor Group
Tell us how you work and where the blockers are in your support services. Fill in the form to discuss your business needs with Stuart, who’ll arrange a free consultation.
Already a Netcentrix customer and need immediate help? Call our support team on 0333 035 4111. For anything else, call 0333 003 0560.
Explore some key Cyber Essentials Plus FAQs
They’re IT support services provided by outside experts that your users can call if they have a problem with a device or IT system. We take tickets from the first report to final fix if you need us to.
An IT helpdesk works on issues reported by your team. Fully managed IT support takes responsibility for your full IT operations, including infrastructure support, security, data backups and planning. We provide outsourced IT support alongside helpdesk services.
Once you’ve gone through the initial consultation, we start by documenting your systems, users and open tickets. We’ll then agree your escalation routes with your team so nothing gets missed during the switchover.
Find out more about our services and how they can benefit your business.
To find out more or to talk to one of our experts, contact us today.
