Preventative IT maintenance from our in-house team. We monitor, patch and check your systems to a schedule you set, so faults get caught early.
When your team gets stretched, routine tasks like patching or health checks can be the first jobs to fall behind. But they can also escalate quickly to cause major problems. We take that work on, sized to your estate and budget.
You keep control of your estate. We take the recurring work that happens every month, even when no-one has time.
Our maintenance packages flex around the support you need. We can fill gaps in your in-house team, cover patch cycles and monitoring while your engineers work on bigger projects, or we can take on your entire IT maintenance tasks completely. We work with you to work out the best fit.
All engineers, consultants and service desk teams are in-house and accredited across Microsoft, Dell, WatchGuard and ESET. So the person checking an alert on your firewall is fully qualified on that firewall.
Most maintenance issues are straightforward to fix. Our engineers securely access your systems remotely and can resolve them on the spot, removing wait times or disruption organising site visits.
Where faults can’t be fixed remotely, our fix, repair or replace cover applies. A 24/7 service is available on top of standard IT maintenance packages, extending monitoring and response to hours your team isn’t working.
We’ve supported UK businesses with their technology for nearly 30 years. The team that maintains your systems is the same one that answers your calls.
Most faults are resolved remotely from our service desk.
Where remote fixes aren’t possible, our guaranteed cover applies.
We maintain equipment bought from other providers.
Get full records of what we’ve checked, what we found and what changes were made to your system.
91% of faults are fixed within the first attempt
Above industry average CSAT Score
You can rely on a quick answer to your support request
93% of customers rated us good or excellent
Since seamlessly moving to the cloud, LED Leisure have managed to save in the region of £100,000 on costs and now have a flexible set-up where they can open pop-up sites with ease. Check out the video to see how this was achieved.
What passing Cyber Essentials Plus does for your business.
Maintenance packages give you access to a wider team and skill set to proactively deal with problems than you could get by hiring your own engineers.
Faults caught early can usually be patched before they’ve ever become a real problem. Planned maintenance windows replace your emergency repairs and any disruption that comes with them.
By taking routine inspections or monitoring off your engineers, they can spend more time working on the projects that add business value.
Maintenance becomes a fixed budget item instead of coming up as emergency spend at any time so you can accurately forecast your maintenance costs.
Create patch and backup records that are readily available for any ISO 27001 audits or Cyber Essentials assessments.
Supporting customers with their technology needs for almost 30 years.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Castle Spring Group
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Alfa Travel
“Netcentrix quickly responded to my call for help. They contacted me promptly and resolved the issue in a supportive way.”
Let Me Play Limited
“Netcentrix provided exceptional IT consultancy services! Their knowledgeable team quickly addressed our needs with tailored solutions, ensuring our systems ran smoothly. Highly professional and responsive—highly recommend!”
Roxor Group
Book a consultation and we’ll review your current patch and backup position, what a schedule would need to include and what your costs would likely be. Fill in the form and we’ll be in touch.
Explore some key Cyber Essentials Plus FAQs
It’s a routine that keeps your system working properly between incidents. Monitoring, scheduled patching, backup verification and hardware health checks run on a proactive schedule, instead of waiting for something to go wrong.
Monitoring runs continuously. Normal patches should follow a monthly cycle, while critical security patches should be applied as needed. Daily backup verification protects your system and ensures you save data often. The exact timescale will depend on your IT estate.
No. We agree on patch windows with you in advance and schedule them around your hours when they’ll cause the least disruption. In most cases, we can implement fixes remotely and outside your working hours.
Find out more about Cyber Essentials Plus and how it can benefit your business.
To find out more or to talk to one of our experts, contact us today.
