When your systems go down, you need immediate assistance. Netcentrix connects you to UK-based engineers who answer in around five minutes on average. Then stay on the incident until you’re back running again.
An outage costs you money from the first minute. And the pressure is on before you even know what broke. We take that away and begin diagnosis on the first call, including evenings, weekends and bank holidays if that’s when you need us.
Our emergency IT support starts with a call to your dedicated support line and a UK engineer on call instead of a portal. We’ll log your incident and confirm its priority. Our engineers will then start remote diagnostics on your affected systems.
Many IT issues are resolved remotely within hours of your first call. Rapid response at this stage stops small faults becoming major disruptions.
If a fault needs physical intervention, an engineer will come to your site to work on your hardware, switches and server infrastructure. You get written updates at agreed intervals while the incident is live, so you’re always kept in the loop.
Most urgent incidents come from a small set of common issues. Our emergency IT support can help you with them all. Server failures and network outages stop your whole business. Ransomware attacks and cyber incidents need containment before anything is restored.
Data loss, hardware failures and Microsoft 365 disruptions each cause problems in their own way, each needing different solutions quickly.
Our diagnostics save the time you lose figuring out where the problem is, so our engineers can spend their time making fixes and getting your business back to normal.
Emergency response works best when we already know your environment. N-Sure is our managed IT support service. It puts monitoring, documentation and named contacts in place before anything breaks.
Your servers are monitored around the clock with managed patching across virtual, physical and cloud systems. When alerts fire, we act immediately to resolve issues. This proactive approach cuts the time between finding a problem and fixing it.
When incidents involve your team rather than your infrastructure, our UK-based service desk is there. You get emergency device management and Microsoft 365 support with service levels covering co-managed and fully outsourced teams.
A network outage is one of the hardest faults to find because the problem could be in your kit, a provider or a recent network change. We manage your firewalls, routers, switches and access points so we can rule your network in or out quickly.
Ransomware and business email compromise need more than a basic restore. Our first job is to contain the incident. We then save any evidence and check for unauthorised access before anything comes back online. You get a full incident audit trail for compliance.
We’ve supported UK businesses for nearly 30 years with managed IT services, emergency support and disaster recovery plans.
Get through to a real person every time. No logging into a portal or managing a drop-down to self-diagnose your problem. We’re on it straight away.
Clients are supported by engineers who hold your documentation and asset inventory so they don’t need to spend time learning your network before they can do anything.
You get updates at agreed intervals while we work. You can brief senior management without needing to chase us.
We can chase your providers or hardware vendors to take the stress away from your team.
You get root cause and prevention actions in writing so you can prevent the same problems coming up again.
Where a fault needs someone to work on your hardware, one of our experienced engineers comes to your site in person.
91% of faults are fixed within the first attempt
Above industry average CSAT Score
You can rely on a quick answer to your support request
93% of customers rated us good or excellent
Since seamlessly moving to the cloud, LED Leisure have managed to save in the region of £100,000 on costs and now have a flexible set-up where they can open pop-up sites with ease. Check out the video to see how this was achieved.
What emergency IT support is worth to your business.
Just an hour of downtime can hit your bottom line. Getting an engineer onto the fault within minutes reduces your outage and limits what an incident could cost you.
Keep data loss to a minimum with fast containment of any issues and tested restore before a ticket is closed. We act quickly so we can protect and recover more.
Your team can’t manage a major IT incident and do their day job. We take on the emergency incidents so your team can continue working on your business and managing any backlogs.
You have deadlines to meet to report incidents involving personal data, alongside the technical recovery. We record what happened and when, so you have the evidence you need to remain fully compliant.
Proactive monitoring and managed patching stops repeat faults causing you problems. Emergency response also include prevention work to limit the chance of an outage coming back in a few months.
Supporting customers with their technology needs for almost 30 years.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Castle Spring Group
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Alfa Travel
“Netcentrix quickly responded to my call for help. They contacted me promptly and resolved the issue in a supportive way.”
Let Me Play Limited
“Netcentrix provided exceptional IT consultancy services! Their knowledgeable team quickly addressed our needs with tailored solutions, ensuring our systems ran smoothly. Highly professional and responsive—highly recommend!”
Roxor Group
If you have an IT emergency right now, call 0333 035 4111 to talk to a support engineer. If you’re putting emergency cover in place before you need it, fill in the form below. You’ll discuss your business with Stuart who’ll arrange a free consultation.
Explore some key Cyber Essentials Plus FAQs
Emergency IT support offers high-priority help if critical systems go down or security breaches get through. It works to agreed response times and, in most cases, a documented SLA. You get direct access to engineers who can work on incidents straight away with rapid remote support for diagnostics and on-site recovery.
An IT emergency is anything that stops your business operating as normal. It could be critical systems outages, server failures, a network outage or a ransomware infection. We add data loss and Microsoft 365 disruption to the list because both can take your business offline.
Most incidents can be resolved remotely, including software problems, configuration errors, most network issues and system restores from backups. On-site visits are needed for physical fixes like failed hardware, switches, cabling and anything that needs to be handled in person.
Yes. We work with lots of businesses as an addition to their in-house team or other IT provider.
Find out more about Cyber Essentials Plus and how it can benefit your business.
To find out more or to talk to one of our experts, contact us today.
