Keep your business-critical systems available, protected and performing, without the overhead of managing everything yourself.
Your servers are the backbone of your business, hosting applications, storing data and keeping your teams running. This means that downtime isn’t just inconvenient, it’s costly. But managing servers properly takes specialist skills, vigilance, and time that most businesses simply don’t have to spare.
This is why you should choose Netcentrix. Our N-Sure Server Support gives you unlimited remote support, 24/7 monitoring and managed patching, all delivered by UK-based certified engineers who take full ownership of your infrastructure. We handle all the complexities, so you can focus on taking your business to the next level.
A good way to think of managed server support is that you have a dedicated infrastructure team on call at all times, without the cost of employing one full-time. Your servers (virtual, physical, cloud-hosted or hybrid) are monitored around the clock, kept patched and up to date, and are responded to quickly if anything goes wrong. N-Sure Server Support means you always have certified experts keeping your infrastructure safe, stable and performing at its best.
Servers don’t keep office hours, and neither do threats. Unpatched vulnerabilities, hardware failures and configuration drift can all cause serious problems – often at the most inconvenient time. N-Sure Server Support removes these risks:
Servers don’t keep office hours, and neither do threats. Unpatched vulnerabilities, hardware failures and configuration drift can all cause serious problems – often at the most inconvenient time. N-Sure Server Support removes these risks:
As an experienced managed IT provider, Netcentrix brings certified expertise and a proven track record to every server environment we manage. We support organisations across Azure, VMware, Hyper-V and major hardware platforms, giving you one trusted partner regardless of how your infrastructure is set up. Our engineers know your environment, our SLAs are crystal clear, and our pricing is fully transparent from the start – no surprise callout fees or ambiguity about what’s covered.
Expert server support, advice and solutions when you need them most.
24/7 monitoring of server OS and hardware, with alerting to catch developing issues before they spread. Please note that 24/7 coverage is alerting only – active engineer response is provided during standard business hours (08:00–18:15, Monday to Friday), with 24/7 remote and on-site support available as optional add-ons.
Scheduled patching of Microsoft operating systems and approved third-party apps keeps your servers secure and up to date without manual intervention.
We manage hardware warranty claims on your behalf, ensuring faults are logged, escalated and resolved as quickly as possible.
All managed devices are tracked in our platform, with network diagrams created at onboarding and kept current throughout every project.
Since seamlessly moving to the cloud, LED Leisure have managed to save in the region of £100,000 on costs and now have a flexible set-up where they can open pop-up sites with ease. Check out the video to see how this was achieved.
Every N-Sure Server Support agreement includes an annual external WAN IP penetration test, offering an independent view of vulnerabilities.
We handle third-party vendor relationships on your behalf, so you’re never stuck in the middle when an issue involves an external supplier.
We support Azure Virtual Desktop environments and can assist with end-of-life Microsoft operating systems on a reasonable endeavours basis, giving flexibility where it matters.
N-Sure Server Support sits neatly within the broader N-Sure family, meaning your server health data feeds into unified reporting alongside your network, end-user and Netforce security services – giving you a single, simplified view of your entire IT and security estate.
We continuously review patching schedules, monitoring configurations and security posture to ensure your servers are always protected against the latest threats and aligned to Cyber Essentials requirements.
Benefit from full visibility into our service performance with clear SLAs, real-time ticket tracking and regular strategic reviews led by your dedicated account manager.
Start with core server support and add 24×7 cover as your needs evolve. N-Sure scales with your business, so your infrastructure management always matches where you are right now.
91% of faults are fixed within the first attempt
Above industry average CSAT Score
You can rely on a quick answer to your support request
93% of customers rated us good or excellent
Supporting customers with their technology needs for almost 30 years.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Castle Spring Group
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Alfa Travel
“Netcentrix quickly responded to my call for help. They contacted me promptly and resolved the issue in a supportive way.”
Let Me Play Limited
“Netcentrix provided exceptional IT consultancy services! Their knowledgeable team quickly addressed our needs with tailored solutions, ensuring our systems ran smoothly. Highly professional and responsive—highly recommend!”
Roxor Group
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Explore some key Server Support FAQs
N-Sure Server Support covers physical and virtual servers across public and private cloud environments, like Azure and VMware, to name but a few. Whether your infrastructure is on-premise, in the cloud, or a combination of the two, our engineers can manage it under a single, easy service agreement.
Our standard service includes 24/7 monitoring with alerting, so our team is aware of issues around the clock. If you need active engineer support outside of standard business hours, 24/7 remote and on-site support are available as optional add-ons, giving you the level of coverage that fits your specific risk appetite.
Not at all. N-Sure Server Support is designed to work as your infrastructure team, or alongside one if you already have it. Netcentrix takes full ownership of day-to-day server management, patching and incident response – your existing team can focus on the business, confident that your servers are in expert hands.
N-Sure Server Support focuses specifically on the health, security and availability of your server infrastructure. It sits alongside N-Sure End User Support – which covers your people and their devices – and N-Sure Network Support, which manages your connectivity layer. Together, they form a complete managed IT support wrap for your whole environment.
Find out more about Server Support and how it can benefit your business.
To find out more or to talk to one of our experts, contact us today.
