Keep your business connected, secure and running smoothly – without the complexity of managing your network yourself.
Your network is the tissue that holds your business together, connecting your people, carrying your data and keeping your systems in conversation with each other – which means even brief connectivity issues can crush your productivity. Managing a network properly requires specialist knowledge, constant monitoring and time that many businesses simply don’t have.
Luckily, you’ve got Netcentrix. N-Sure Network Support gives you unlimited support, 24-hour monitoring and managed patching at a fixed monthly cost, all delivered by UK-based engineers who take full ownership of your network infrastructure. We handle the complexity, so your team can focus on pushing the business further.
Ever thought your business needed a dedicated team to monitor and maintain your infrastructure? That’s exactly what you get with managed network support – without the cost of hiring full-time staff. Your switches, routers, firewalls, and access points are kept up to date, monitored around the clock and responded to quickly should anything go wrong. N-Sure Network Support means you’ll always have qualified experts ensuring your connectivity is secure and performing as you need it to.
Unless you take it offline, technically, your network is always active – which is why they’re such a prime target for cybercriminals. Outdated firmware, unmanaged devices and unplanned outages can all cause massive disruption that you can’t afford. N-Sure Network Support is here to remove these risks for you:
All modern businesses rely on their networks to get jobs done – everything from keeping systems running to keeping staff productive relies on a healthy, consistent network. So the answer is undoubtedly yes. Otherwise, you could be leaving yourself open to countless pitfalls that cost you time and money:
As an experienced managed IT provider, you can trust Netcentrix to deliver when it matters most to your business. We support organisations across switches, routers, firewalls and wireless infrastructure, for one trusted partner across your entire connectivity setup. Our engineers know your environments, our SLAs are simple and clear, and our pricing is fully transparent from the word go – no surprise charges or ambiguity.
Expert network support, advice and solutions when you need them most.
24-hour monitoring of your network OS and hardware, with alerting to catch growing issues before they cause wider problems.
Please note: 24/7 coverage is alerting only – active engineer response is provided during standard business hours, with 24/7 remote and on-site support available as an add-on.
Defined and managed maintenance windows make sure your devices are kept up to date with the latest firmware, cutting the chances of vulnerabilities and successful attacks.
Overarching management of your switches, routers and basic firewalls, so your network adapts over time as your business continues to grow.
All managed devices are tracked, so you’ll always have a clear and accurate picture of your network infrastructure at all times.
Since seamlessly moving to the cloud, LED Leisure have managed to save in the region of £100,000 on costs and now have a flexible set-up where they can open pop-up sites with ease. Check out the video to see how this was achieved.
We manage hardware warranty claims with valid vendor or third-party warranties on your behalf, so that faults are logged, escalated and resolved as quickly as possible.
Because we handle third-party vendor liaison for you (where vendor support is available), you’ll never be stuck in the middle when an issue involves an external supplier.
We offer basic firewall support for legacy devices, giving you a safety net for older infrastructure when planning your next upgrade.
N-Sure Network Support falls within the broader N-Sure range, so your network health data will be visible alongside your server, end-user and Netforce security services should you onboard our full suite. This gives you a single, easily manageable view of your whole IT and security estate.
We continuously review firmware schedules, configurations and device security postures to ensure your network is always defended against evolving threats, while remaining aligned with Cyber Essentials requirements.
Trust our UK-based, certified Microsoft specialists for expert guidance across your entire technology environment – from network infrastructure through to Microsoft 365 services and beyond.
You’ll be assigned a dedicated account manager who’ll oversee every aspect of your network support, and who’ll provide complete clarity on our SLAs, so you’ll always know the level of service you’re entitled to.
Start with core network support and move on to 24-hour remote or on-site cover as your needs progress.
91% of faults are fixed within the first attempt
Above industry average CSAT Score
You can rely on a quick answer to your support request
93% of customers rated us good or excellent
Supporting customers with their technology needs for almost 30 years.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Castle Spring Group
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Alfa Travel
“Netcentrix quickly responded to my call for help. They contacted me promptly and resolved the issue in a supportive way.”
Let Me Play Limited
“Netcentrix provided exceptional IT consultancy services! Their knowledgeable team quickly addressed our needs with tailored solutions, ensuring our systems ran smoothly. Highly professional and responsive—highly recommend!”
Roxor Group
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Explore some key Network Support FAQs
N-Sure Network Support covers switches, routers, basic firewalls and access points. We manage devices across your LAN and WAN, and provide legacy firewall support for older devices on a reasonable endeavours basis. If you’re unsure whether your specific hardware is covered, our team is happy to advise.
Yes. 24/7 monitoring with alerting is included in the standard service, so our team is aware of network issues around the clock. However, active engineer response outside of business hours (08:00–18:15, Monday to Friday) requires the optional 24/7 remote or on-site support add-on, giving you the level of cover that fits your specific risk appetite.
Not at all. N-Sure Network Support is designed to work as your network team, or alongside one if you already have it. Netcentrix takes full ownership of day-to-day device management, patching and incident response – your existing team can focus on the business, confident that your connectivity is in expert hands.
N-Sure Network Support focuses specifically on the health, security and performance of your connectivity infrastructure – your switches, routers, firewalls and access points. It sits alongside N-Sure Server Support (which covers your business-critical servers) and N-Sure End User Support, which looks after your people and their devices. Together, they form a complete managed IT support wrap for your whole environment.
Find out more about Network Support and how it can benefit your business.
To find out more or to talk to one of our experts, contact us today.
