The Climbing Hangar is one of the UK’s leading indoor climbing providers, with 10 sites nationwide and a growing community of climbers. As the business continues to scale, technology plays a critical role in delivering a consistent customer experience and supporting internal operations.
As part of its growth journey, The Climbing Hangar recognised the need for a Managed IT Service Provider that could offer more than just reactive IT support.
They were looking for:
Ultimately, they needed a provider who could act as an extension of their internal team, proactive and aligned to their future vision.
After a comprehensive selection process, The Climbing Hangar chose Netcentrix as its Managed Service Provider.
From day one, Netcentrix focused on building a strong partnership by understanding how the business operates, its challenges, and its ambitions.
The solution included:
This approach ensured The Climbing Hangar had both the day-to-day support and strategic guidance needed to scale with confidence.
Since partnering with Netcentrix, The Climbing Hangar has experienced tangible improvements across its IT operations:
✔ Consistent delivery against SLA targets
✔ Faster response times and improved support reliability across all 10 site locations
✔ Successful implementation of a new CRM platform
✔ Enhanced marketing and sales journeys through bespoke software development
✔ Increased confidence in technology infrastructure to support business growth
The partnership has also created opportunities for further technology enhancements and software development initiatives, made possible by the strong onboarding and ongoing support from Netcentrix.
Since working with Netcentrix, they have consistently met and often exceeded the SLAs in place for support tickets, demonstrating both responsiveness and reliability. Beyond day-to-day support, they have played a key role in supporting larger strategic initiatives, including the successful transition and replacement of our CRM platform. Their team provides invaluable support across our entire technology stack, bringing both insight and proactivity to everything they do.
The Climbing Hangar
With a strong partnership now in place, The Climbing Hangar continues to work closely with Netcentrix to support its next phase of growth.
This includes exploring new initiatives to enhance technology capabilities, deliver further software solutions, and improve business processes. The partnership provides the confidence and foundation needed to scale, innovate, and make the most of future opportunities.
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