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Charis Case Study Overview

Charis is a trusted administrator for many essential funds and grants, working on behalf of major utilities providers to support individuals in need. The organisation operates through two main channels:

  • Managed service: for processing applications and efficiently distributing financial support to individuals in need.
  • Self-service portal: offering 24/7 access to vouchers for food, fuel and supermarkets.

In the past, their operations were paper-based, causing delays. However, over the last five to ten years, paper processes have been phased out of the business for digital alternatives, allowing applications to be handled online and providing the ability to distribute funds to people almost immediately.

When implementing new technology, having access to the right level of support can be a challenge. Charis was looking for a knowledgeable provider who were capable of offering a diverse range of solutions and the expertise necessary to identify their specific technological requirements, source the best solutions for the job and ensure they gain the most value from those solutions. We worked closely with Charis to identify opportunities for to enhance their technology infrastructure and deliver the level of support they needed.

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Charis Case Study Highlights

Here's how our support helped Charis

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We supported Charis to make cost savings by removing underutilised Microsoft Licenses and features.

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Consultative Approach

We took the time to gain a thorough understanding of Charis’ unique operations and needs, to ensure the solutions that we delivered were tailored, precisely,
to their needs.

Expert Advice

Charis were able to gain access to our range technology experts, ensuring a solution was built to fit their needs.

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Secure Connectivity

Our Partnerships with sister company, Elite Group, allowed Charis to also upgrade their connectivity infrastructure, ensuring their IT services ran over a secure network.

Customer Quote

Here's what Charis said about their experience

I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great and we have access to people that, realistically, we probably wouldn’t be able to find within the job market. Having access to that level of expertise has been really beneficial to us.

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Andrew Wilson

Head of IT at Charis

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