5 Dec 2025|
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Keep your care home’s IT systems secure, efficient, and reliable with support from Netcentrix.
To provide the best care for residents, care homes need reliable, up-to-date technology to support every aspect of service delivery, from scheduling and medical management to securely storing patient records. Outdated systems and legacy technology can limit staff effectiveness, slow processes, and ultimately impact the quality of care.
At Netcentrix, we offer fully bespoke managed IT support for care homes that fit the individual needs of each establishment and care team. The flexibility of our service models means we can cater to premises of different sizes, specialisms, and compliance requirements.
Efficiency and communication are key in environments where the care of vulnerable residents is the top priority. But outdated paper systems can stagger internal processes and negatively impact care quality. Utilising newer, more suitable technologies can help care colleagues remain in constant contact and share essential information quickly and easily.
IT support is also welcome for data security and compliance; care facilities are home to very sensitive personal and financial data, and they must do everything they can to keep such data safe for both moral and legal reasons.
Plus, as resident numbers increase, ongoing support is essential in helping your facility scale its IT systems and services to meet demand.
Even if your care home already has an in-house IT technician, their knowledge and skills may be limited compared to the services the Netcentrix team can provide. When disaster strikes your critical systems, it’s important to give yourself every advantage to resolve the situation quickly, for the benefit of your residents – this is what we provide.
By continually optimising your systems to create an efficient environment, you can rid yourself of nagging technical issues that previously would have taken up hours of your time, impacting the quality of care you can deliver. We identify issues and fix them in record time, so you don’t have to.
At Netcentrix, we have decades of combined experience helping establishments such as care homes see their fullest potential through digital technology and operational efficiency. Our expertise in this area is just one of the many reasons we launched our own care management software Eden – making the jobs of care home staff across the country easier.
Our commitment to client success, combined with our numerous industry-standard certifications, makes Netcentrix an easy choice if you’re looking for affordable, reliable IT support you can trust.
Expert IT support, advice and solutions when you need them most.
Our team responds quickly, with an average response time of just five minutes, and resolves 91% of issues at first contact. You’ll get the answers you need without delay.
Take advantage of the latest updates to prevent cyber criminals and malware from accessing sensitive resident data.
We monitor your IT environment continuously, spotting anomalies and resolving issues before they impact operations, all remotely.
Keep staff connected and working efficiently with reliable networks, secure access, and optimised device connectivity.
Since seamlessly moving to the cloud, LED Leisure have managed to save in the region of £100,000 on costs and now have a flexible set-up where they can open pop-up sites with ease. Check out the video to see how this was achieved.
Discover if our Managed IT Support services are right for your business:
Care home colleagues can better deliver their services when communication and productivity-enhancing tools are readily available.
Cloud-based tools can give staff easier access to important medical documents and safety protocols.
Any technical issues plaguing your systems can usually be solved remotely and within a very short period.
No two care homes are the same; Netcentrix focuses on bespoke advice that fits the needs of your residents and premises.
At Netcentrix, our experience and proficiency in all aspects of IT speak for themselves, making us an easy choice to give your care home or assisted living facility the support it needs for the best resident care.
Our staff are fully trained to deal with any part of your IT infrastructure that requires attention, while offering advice on the latest tools and protocols.
With an average response time of less than five minutes, we’ll ensure your care home continues to run smoothly for the benefit of all.
Your dedicated account manager will act as your first port of call for any IT-related issues and will work quickly to resolve them.
As an approved Microsoft Partner, we’re trusted by the leading name in computer technology to deliver its products and services to customers just like you.
91% of faults are fixed within the first attempt
Above industry average CSAT Score
You can rely on a quick answer to your support request
93% of customers rated us good or excellent
Supporting customers with their technology needs for almost 30 years.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Castle Spring Group
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Alfa Travel
Netcentrix quickly responded to my call for help. They contacted me promptly and resolved the issue in a supportive way.
Let Me Play Limited
Netcentrix provided exceptional IT consultancy services! Their knowledgeable team quickly addressed our needs with tailored solutions, ensuring our systems ran smoothly. Highly professional and responsive—highly recommend!
Roxor Group
Fill in our contact form today and one of our experts will be back in touch shortly!
Explore some key Managed IT FAQs
If you’re concerned about following compliance rules, you’re not alone. Countless organisations suffer with the same worries, which is why we try to make everything as easy and clear-cut as possible at Netcentrix.
As part of our IT support services, we can also offer tools and guidance on how care providers and health services can protect sensitive company and resident data. To not only ensure you’re doing everything you can to defend against cyber attacks, but also doing everything to follow the letter of the law.
To find out more about how we can assist in following compliance rulings, speak to a Netcentrix specialist today.
Cloud-based phone systems are the natural next step for staff seeking to deliver high-quality care. They make communications far more consolidated and easy to manage when compared to the limitations of analogue systems.
Cloud phone systems allow voice signals to be transferred digitally, which means your staff can remain connected via almost any digital device – including smartphones, tablets, laptops and more. As long as they have the relevant apps installed, they’re good to go.
This improved care home processes by enhancing communication and increasing the likelihood of information being shared quickly and effectively.
Because our services are bespoke to each premises, we can’t offer you a one-size-fits-all price for our care home IT support services.
Instead, for a better idea, we’d recommend contacting Netcentrix. That way, we can discuss your specific needs and your IT infrastructure before offering solutions that fit your specific needs. This works better for you because, unlike blanket packages, you won’t end up paying for solutions you don’t need.
Our proactive monitoring means we’ll always have a clear view of any anomalies or harmful processes occurring within your systems, so we can eliminate or fix them before they become a wider problem.
The proactive, rather than reactive, approach means we’re able to spot issues that could cause catastrophic consequences much earlier than other providers, letting you maintain operations and uphold exceptional standards for your residents.
Find out more about managed IT services and how they can benefit your business.
To find out more or to talk to one of our experts, contact us today.