The future of technology should be shaped by diverse voices. That’s why we are proud to spotlight the incredible women in our team who are pushing the boundaries of innovation, tackling challenges, and inspiring the next generation of leaders in the field.
This article is part of a series of interviews with our team who share their careers experiences. Meet our next interviewee: Siobhan Cole, Tier 1 Service Desk Analyst at Netcentrix.
💡What is your current role?
I am part of the service desk team. In my current role, I have various responsibilities, including making changes to customer accounts, creating new users, managing leavers, and assigning user licenses. I also tackle a small number of fault cases.
I’m really proud to be part of such a supportive and hardworking team. Our efforts were recognised when we won Team of the Year 2025 at the company’s summer awards party. It was a fantastic achievement and a reflection of how well we work together!
💡How did you get started in IT?
I actually started my journey in IT at Elite Group before the business demerge, when I received internal training and support for my Microsoft Fundamentals qualification. This training covered the basics of Microsoft, including licensing and app knowledge, serving as the initial step toward becoming a qualified Microsoft engineer.
💡Can you share a little about your career to date?
Before joining the company, I pursued a 2-year course in Civil Engineering at college and then worked in hospitality for a while. I discovered the Service Desk job opportunity online. After looking at the companies social media channels, I felt confident that it was a company I could fit into.
When I started my role, I quickly found I had many transferable skills that complemented working on the service desk – strong communication, problem-solving abilities, and customer focus. They all play a crucial role in ensuring effective support for our clients and I’m excited to see where my role will take me.
💡Have you noticed a lack of women in the technology industry throughout your career? If yes, how has this changed as your career has progressed?
Fortunately, I haven’t experienced any gender-related issues in my IT career. I am currently the only female on the service desk, but that has never made me feel treated any differently. My team is fantastic, we work well together, enjoy having fun in the office and at company events, and I never feel like I stand out because of my gender.
It’s also great to see that women are represented across other areas of the business, from Product, Finance to Sales and Marketing. Netcentrix values inclusion across all departments, and it shows. IT doesn’t have to be seen as a “male only” career. My experience is proof that it’s a welcoming and rewarding field for everyone.
💡What do you think businesses should be doing to encourage more girls and young women to consider careers in technology?
Early interests in technology need to be built upon and nurtured. Businesses should be proactively celebrating the achievements of women in the IT industry to promote careers in IT. Likewise, they should be making a larger effort to actively offer apprenticeship opportunities to make the industry more accessible.
I was excited to be asked to contribute to this interview because I wanted to highlight my background in tech and how I’m really enjoying my role. Any woman should feel able to pursue a career in tech if that’s what she wants!
💡What is it about technology that keeps you engaged and passionate about your role?
Netcentrix is very committed to my professional development, and this training fuels my passion for technology. The more knowledge I have, the better I can help our customers and be successful in my role.
💡What is the one piece of advice you would give to a young woman looking to enter the industry or just at the beginning of her career in technology?
While I’m still in the early stages of my career, I believe maintaining a positive attitude, being open to learning and taking on new challenges are really important attributes for young women to remember when they enter the world of IT!
We’re spotlighting the incredible women who are part of our team. Keep your eyes peeled for our next Women in Tech installment.
