About the role
Location: Chorley, North West 3 Days, Home-based 2 Days
Full-time | £30,000 per annum plus benefits
We’re on the hunt for a Desk Based Account Manager to join our high-performing sales team where you will play a key role in supporting the Sales and Account Management function within Netcentrix.
The successful candidate will manage a portfolio of customer accounts, handle inbound customer queries, and assist with quotations, renewals, and order administration.
This role is ideally suited to someone currently working in a Sales Development Representative (SDR), Customer services, Inside Sales, or Sales Support position within a Managed Service Provider (MSP) or Value-Added Reseller (VAR) who is looking to progress into account management.
The position provides exposure to a wide range of technology services, including Microsoft Cloud, Cyber Security, Server, and Network solutions.
A day in the life of a Desk Based Account Manager at Netcentrix looks a little like this:
- Act as a first point of contact for customer queries and requests, ensuring a high level of service and professionalism.
- Manage CRM activities including raising opportunities and orders, updating customer records, and supporting accurate sales forecasting.
- Generate simple quotations using approved quoting tools for product and service requirements.
- Assist with customer renewals, ensuring timely and accurate renewal quotations.
- Support the resolution of customer issues and complaints in collaboration with Service Desk and Project teams.
- Liaise with internal teams to monitor progress on customer issues and ongoing projects.
- Identify and progress order opportunities where appropriate.
- Maintain up-to-date customer information and documentation within the CRM system.
- Contribute to increasing customer awareness and adoption of the full Netcentrix portfolio of products and services.
- Support field-based Account Managers in maintaining customer satisfaction and account growth for larger clients.
- Work proactively towards agreed performance objectives and key performance indicators (KPIs) aligned with business goals.
Role requirements
Some essential criteria for this role includes:
- Experience working in a Managed Service Provider (MSP), Value-Added Reseller (VAR), or similar technology-focused environment.
- Background in Sales Development (SDR), Inside Sales, or Sales Support with exposure to customer account interaction.
- Proficient in using CRM and quoting tools to manage customer data, opportunities, and renewals.
- Excellent written and verbal communication skills with a confident and professional telephone manner.
- Well-organised, with the ability to multitask and manage workloads effectively in a fast-paced environment.
- Customer-focused and commercially aware, with strong attention to detail and accuracy.
- Self-motivated, proactive, and able to work independently as well as collaboratively within a team.
- Positive, professional, and enthusiastic attitude.
- Strong interpersonal and relationship-building skills.
Some desirables include:
- Familiarity with Microsoft technologies, cloud-based services, and awareness of cyber security, server, and network solutions is highly advantageous.
- Experience with HaloPSA.
Here’s why you’ll love it at Netcentrix
Our vision is to be the leading sustainable Managed Services Provider (MSP) delivering world class Customer Experience (CX) and Digital Transformation solutions.
And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion.
We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include:
- 25 days holiday + bank holidays + 1 volunteering day
- Your Birthday off
- Hybrid working
- Enhanced Maternity & Paternity Leave
- Employee loyalty rewards
- Accredited Investors in People organisation
- Regular company events
- Plenty of scope for progression and opportunities for training – technical and management
- Achievement celebrations & rewards
- Medical schemes and cycle-to-work initiatives
- Mental wellbeing and financial wellbeing support
- Check out our main careers page for more info on our benefits!
Netcentrix is part of the New Technology Group – an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Read our recruitment privacy notice here.
