Log in to the Customer Portal, access your Customer Support Plan (CSP), or view the Netcentrix Customer Portal User Guide.
Need to make a sales enquiry, place an order, log a fault, or find an answer to a query? You can do it all quickly and easily via our ServiceNow portal. As an existing customer, you already have access to your ServiceNow account. Just log in, choose the service you need, provide the details, and we’ll take care of the rest.
Our focus is on delivering unrivalled support and clear communication every step of the way. Access the guide below to get started and make the most of its features.
Your Netcentrix Customer Support Plan (CSP) gives you a clear overview of how we operate, covering everything from incident management and escalations to change control and continual improvement. It’s all part of our commitment to keeping your business connected, supported by experts who care.
The ServiceNow portal lets you log faults, place orders for additional products and services, access key documents, check order updates, download billing reports, and browse helpful user guides – all in one place.
Your CSP outlines how our support operates, including service desk hours, SLAs, escalation procedures, incident and problem management, change enablement, release processes, and more. It ensures you know exactly what to expect and how to get the most from our support.
If you’re having trouble with the portal or prefer to speak to someone directly, just give our team a call on 0333 035 4111. We’re always happy to help.
You can view or download your Netcentrix CSP directly from this page by clicking the View Your CSP button above.
We’re always here to help, no matter the question or problem. Fill in our contact form and a member of our team will be in touch.
To find out more or to talk to one of our experts, contact us today.
