Support For Your Business

Log in to the Customer Portal, access your Customer Support Plan (CSP), or view the Netcentrix Customer Portal User Guide.

Here For You, Whatever You Need

Need to make a sales enquiry, place an order, log a fault, or find an answer to a query? You can do it all quickly and easily via our Customer Portal. As an existing customer, you already have access to your account. Just log in, choose the service you need, provide the details, and we’ll take care of the rest.

Leeds IT Consultancy for Business Professionals

Customer Portal User Guide

Our focus is on delivering unrivalled support and clear communication every step of the way. Access the guide below to get started and make the most of its features.

Access Your Customer Support Plan (CSP)

Your Netcentrix Customer Support Plan (CSP) gives you a clear overview of how we operate, covering everything from incident management and escalations to change control and continual improvement. It’s all part of our commitment to keeping your business connected, supported by experts who care.

AI in IT security

Frequently Asked Questions

What can I do in the Customer Portal?

As part of our ongoing MSP transformation, we’ve upgraded our Customer Portal using HaloPSA to give you more control and visibility than ever before.

On the portal, you can:

  • Easily log and manage support tickets

  • Track the progress of your requests in real-time

  • Communicate directly with our support team

  • Enjoy faster response times and quicker resolutions

Thanks to the advanced automation and integration features of HaloPSA, your service experience is now smoother, more transparent, and more efficient.

What’s included in my Netcentrix Customer Support Plan (CSP)?

Your CSP outlines how our support operates, including service desk hours, SLAs, escalation procedures, incident and problem management, change enablement, release processes, and more. It ensures you know exactly what to expect and how to get the most from our support.

What should I do if I need help using the Customer Portal?

We’ve provided on this page an easy to use user guide on how to access or get the most of its features – click the View Your User Guide button. If you still require some assistance, get in touch – we’re always happy to help.

How do I access my CSP document?

You can view or download your Netcentrix CSP directly from this page by clicking the View Your CSP button above.

Need Some Extra Help?

We’re always here to help, no matter the question or problem. Fill in our contact form and a member of our team will be in touch.

    By submitting this form, you are consenting to be contacted by phone or email by Netcentrix and all Netcentrix associated companies. Netcentrix is committed to protecting and respecting your privacy and will only use your information to market relevant services or products to you. To view our Privacy Policy click here.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Get In Touch Today.

    To find out more or to talk to one of our experts, contact us today.