Log in to the Customer Portal, access your Customer Support Plan (CSP), or view the Netcentrix Customer Portal User Guide.
Need to make a sales enquiry, place an order, log a fault, or find an answer to a query? You can do it all quickly and easily via our Customer Portal. As an existing customer, you already have access to your account. Just log in, choose the service you need, provide the details, and we’ll take care of the rest.
Our focus is on delivering unrivalled support and clear communication every step of the way. Access the guide below to get started and make the most of its features.
Your Netcentrix Customer Support Plan (CSP) gives you a clear overview of how we operate, covering everything from incident management and escalations to change control and continual improvement. It’s all part of our commitment to keeping your business connected, supported by experts who care.
As part of our ongoing MSP transformation, we’ve upgraded our Customer Portal using HaloPSA to give you more control and visibility than ever before.
On the portal, you can:
Easily log and manage support tickets
Track the progress of your requests in real-time
Communicate directly with our support team
Enjoy faster response times and quicker resolutions
Thanks to the advanced automation and integration features of HaloPSA, your service experience is now smoother, more transparent, and more efficient.
Your CSP outlines how our support operates, including service desk hours, SLAs, escalation procedures, incident and problem management, change enablement, release processes, and more. It ensures you know exactly what to expect and how to get the most from our support.
We’ve provided on this page an easy to use user guide on how to access or get the most of its features – click the View Your User Guide button. If you still require some assistance, get in touch – we’re always happy to help.
You can view or download your Netcentrix CSP directly from this page by clicking the View Your CSP button above.
We’re always here to help, no matter the question or problem. Fill in our contact form and a member of our team will be in touch.
To find out more or to talk to one of our experts, contact us today.
