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Make and receive calls with other Teams users or people with public switched telephone network (PSTN) numbers.
Simplifying business communications is key to ensuring smooth processes where information is always received and understood promptly. But many businesses face the challenge of juggling different systems for digital and analogue calls, which can lead to confusion, delays, and missed opportunities.
Microsoft Teams Voice bridges this gap by integrating all your calls, both internal and external, into one seamless platform, saving you time and improving efficiency.
When partnering with Netcentrix, you’ll benefit from continued expert support, ensuring you’re able to make and receive calls through the Microsoft Teams platform with ease.
Microsoft Teams Voice is an integrated voice solution that allows businesses to leverage Microsoft Teams to make and receive calls from within the Teams app, using a traditional phone number (like a VoIP service).
Unlike regular Teams calls, which use internal Teams users, Microsoft Teams Voice enables calling external phone numbers (landlines and mobiles) directly from Teams.
Imagine your team working seamlessly from their laptops or mobiles, no longer needing to pick up a desk phone for external calls. Whether you’re working remotely or in the office, you can make all your calls through Microsoft Teams, without switching devices or platforms.
Much like the Teams platform itself, Microsoft Teams Voice can be accessed and used from anywhere with an internet connection, making it ideal for both office-based and remote employees to serve customers and collaborate.
Simplified call conferencing allows employees to easily jump on group calls with just one click, whether they’re using a desktop, mobile, or tablet.
With Teams Voice, external communications become just as seamless. Make calls to landlines or mobiles from within the Teams app, without the need for a separate phone system. This centralisation not only saves time but also enhances customer service, ensuring calls are answered quickly and efficiently, no matter where your team is based.
As an official Microsoft Partner, Netcentrix is trusted by the world’s leading experts in computer technology to offer their products and services to our customers.
We have access to exclusive support, the latest updates, and priority features, ensuring our clients are always ahead in their communication capabilities.
When workers are dispersed, productivity and collaboration can suffer. But Microsoft Teams Phone can easily be integrated into smartphones, so employees can stay connected whether they’re in the office, at home or on the go.
This is especially useful in the event of emergencies or major business disruptions. Because the service is cloud-based and accessible with a mobile data connection, it can still be used even if your usual office is out of action or suffering from connectivity issues.
Find out how our experts help Charis to get the most out of their Microsoft licencing.
Create instant call summaries and notes using artificial intelligence, so you’ll never miss an important point again.
Listen to voicemails and call recordings instantly, while reviewing transcripts in a language of your choice.
Manage call queues and automatically direct calls to the required departments or users in an instant.
Advanced call management is essential for minimising waiting times and ensuring seamless communication.
Struggling with poor call quality?
AI speech enhancements clean up any audio issues, ensuring your voice is always clear.
Assistance from Microsoft-certified technicians minimises the impact of technical issues.
Allowing you to remain productive at all times, even during high traffic.
With proactive network monitoring, potential cyber threats are detected and eliminated before they can disrupt your cloud-based calls. This advanced security ensures that sensitive business communications remain private and protected.
With a 99.999% uptime guarantee from Microsoft, you’ll never lose contact with customers or your team again.
If you’re familiar with Microsoft Teams, you’ll benefit from a familiar and easy-to-operate interface, whatever device you’re using.
Want to free up bandwidth for the rest of your team? Set the data usage of audio and video calls to a limit of your choice.
Microsoft Teams Voice integrates effortlessly with your existing Teams software, allowing internal calls to function just as they do within the platform, through cloud-based conferencing.
For external calls, your business can easily connect to Microsoft Teams Voice using one of several methods, such as Microsoft Teams Operator Connect, Direct Routing, or a Microsoft Calling Plan. These methods convert PSTN calls to digital signals using VoIP technology, seamlessly integrating them into Teams, ensuring you never have to deal with clunky phone systems again.
Plus, with our expert setup assistance, we ensure your transition is smooth and disruption-free.
91% of faults are fixed within the first attempt
Above industry average CSAT Score
You can rely on a quick answer to your support request
93% of customers rated us good or excellent
Yes! Microsoft Teams Voice is fully scalable, making it perfect for businesses of all sizes. Whether you’re a small business or a large enterprise, Teams Voice grows with your needs. You can easily add more users, features, or integrate with other services as your business expands, ensuring that your communication system always supports your evolving business goals.
Microsoft Business Voice is the company’s previous offering in the cloud-calling/PSTN conversion space. However, it was retired in 2022. Amidst the rising popularity of the Microsoft Teams platform, the decision was made to consolidate the two.
Any business can benefit from Microsoft Teams Voice, but it’s especially useful if you need to make and receive a high volume of calls and want the convenience of managing them from a single, unified communications platform.
Whether you’re a growing business or an established enterprise, Microsoft Teams Voice simplifies and streamlines your call flow, helping you work more efficiently and in line with modern digital practices.
Get in touch with a Netcentrix specialist today to learn more.
Microsoft Teams Voice is recognised as a cost-effective solution for merging digital and PSTN calls into one convenient platform. With Netcentrix’s support, you can onboard this innovative service quickly and affordably.
Every business is unique, and your needs may differ from those of other companies in your field. For a better idea of how much Microsoft Teams Voice will cost, get in touch with us. We’ll tailor a solution that meets your specific needs, ensuring you only pay for what you need.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Alfa Travel
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Cover-More Insurance Services
With expert support and seamless integration, you’ll soon bring all your business calls together under one roof.
Plus, thanks to improved collaboration among your staff, you’ll likely see a boost in both productivity and staff morale.
Reach out to Netcentrix today to get started.
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