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UK-based service desk support, proactive device management, and patching to keep your employees productive and protected wherever they work.
Employees need their tech to work smoothly at all times to stay productive and secure. But managing devices, patching systems, and more can put a heavy burden on IT staff.
But Netcentrix can help. Our N-Sure End-User Support service offers fast, UK-based support, proactive device management, and flexible service options. This means you’ll always have the help you need, at a price that fits your budget.
N-Sure End-User Support is a managed service that fully supports your employees and their devices during business hours. It covers everything from basic troubleshooting to advanced maintenance and escalation, providing a complete solution.
We also monitor all your hardware remotely, applying patches when needed, so your team doesn’t have to worry. If an employee has an issue, we provide one-on-one support for their device.
Even if your systems are running smoothly, dedicated support helps manage risks when problems inevitably arise:
Even if you already have an in-house IT technician, N-Sure offers additional benefits:
If you’re looking for reliable, high-quality support, Netcentrix is the partner you can trust. We offer:
Expert IT support, advice and solutions when you need them most.
Your internal IT team handles minor issues, while Netcentrix supports you with more complex troubleshooting, giving you flexibility.
We manage all your support needs, including patching, proactive monitoring, and maintenance across all devices.
Remote support for all named users, one primary PC/laptop, one mobile device (Apple/Android), Windows OS, and M365 application/email support
We don’t wait for issues to grow. We perform preemptive patching of Windows, third-party apps, and OS updates.
Since seamlessly moving to the cloud, LED Leisure have managed to save in the region of £100,000 on costs and now have a flexible set-up where they can open pop-up sites with ease. Check out the video to see how this was achieved.
Remote OS reinstallations to keep devices running at peak performance.
Track movers, leavers, and new hires, along with their assigned devices.
Full asset management and documentation of all supported devices.
Two annual network health checks as standard.
We use intelligent security tech and our team’s vast experience to neutralise risks before they lead to expensive incidents
As an approved Microsoft Partner, we have the knowledge to handle all things M365
Clear SLAs mean you’ll always know the service level you’re entitled to
Our solutions scale with your needs, whether you’re growing or going through slower periods
91% of faults are fixed within the first attempt
Above industry average CSAT Score
You can rely on a quick answer to your support request
93% of customers rated us good or excellent
Supporting customers with their technology needs for almost 30 years.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Castle Spring Group
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Alfa Travel
“Netcentrix quickly responded to my call for help. They contacted me promptly and resolved the issue in a supportive way.”
Let Me Play Limited
“Netcentrix provided exceptional IT consultancy services! Their knowledgeable team quickly addressed our needs with tailored solutions, ensuring our systems ran smoothly. Highly professional and responsive—highly recommend!”
Roxor Group
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Explore some key End User Support FAQs
Here’s a quick comparison:
For more details, talk to a Netcentrix expert today.
Core Inclusions cover remote support for all named users, one primary PC/laptop, and one mobile device (Apple/Android). It also includes support for Windows OS and M365 applications, email, and collaboration tools.
Standard service hours are Monday to Friday, from 08:00 to 18:15. Optional 24/7 and on-site cover is available as add-ons for more extensive support.
The service uses a fixed-cost model with per-named-user pricing and monthly fees. This transparent pricing helps you avoid surprise bills and makes annual IT budgeting simple.
Find out more about End-User Support and how it can benefit your business.
To find out more or to talk to one of our experts, contact us today.