We really take the time to get to know your business and requirements to gain a deep understanding of how we can effectively support you going forward. This approach, combined with our industry-leading knowledge, technical expertise and years of industry experience has enabled us to support businesses to overcome challenges posed by their current IT solutions, improve security and processes and progress their business.
Standard SupportFind out whats included on our standard support | Advanced SupportFind out whats included on our advanced support | |
|---|---|---|
Service Availability | ||
| Mon to Fri, 8am to 6:15pm |  | |
| 24 x 7 |  | |
Target Fix Time | ||
| Priority 1 Incident | 1 Hour | 1 Hour |
| Priority 2 Incident | 4 Hours | 4 Hours |
| Priority 3 Incident | 8 Hours | 8 Hours |
| Change Request | 2 Days | 2 Days |
Hardware | ||
| Server Support | | |
| Desktop/Laptop Support | | |
| Firewall Support | | |
| Wifi Access Point Support | | |
Reactive Helpdesk | ||
| Email Support | | |
| Telephone Support | | |
| Remote Support | | |
| On-Site Support | | |
Patching & Software Updates | ||
| Priority 1 Incident | | |
| Incident Summary | | |
| Workstation Maintenance | | |
| Server Maintenance | | |
| Backup Summary | | |
Proactive Monitoring | ||
| Anti-Virus Monitoring | | |
| Backup Monitoring | | |
| Workstation Monitoring | | |
| Server Monitoring | | |
| Firewall Monitoring | | |
| Network Monitoring | | |
Security | ||
| Workstation Security Monitoring | | |
| Server Security Monitoring | | |
| Firewall Security Monitoring | | |
| Network Security Monitoring | | |
Monthly Reporting | ||
| Asset Management | | |
| Incident Summary | | |
| Workstation Maintenance | | |
| Server Maintenance | | |
| Backup Summary | | |
Rest assured that your IT services are in the most capable hands. We have over 20 years of experience providing IT support to businesses, meaning we have the knowledge & skills required.
There’s no expensive recruitment or training costs when you outsource your IT to us. We become an extension of your business and you pay for exactly what you need on a monthly basis.
Your IT network is monitored constantly, meaning problems are prevented in advance, rather than fixed after the issue occurs. This prevents downtime and ensures your company remains protected.
When you work with us for cyber security, we constantly monitor your company for risks and make necessary changes accordingly, ensuring you’re protected from cyber crime and down-time at all times.
In order to remain compliant for your customers, you need to ensure updates and security fixes are maintained. We do this for you, so that you don’t have to.
We’re ISO 27001, 9001 & 22301 accredited, we take security, quality and continuity seriously, which ensures your business is in the hands of a company who’ll treat it like their own.
Dedicated first contact and accredited technical contact teams available 24/7/365.
We'll develop a plan of action on how we get your business from A to B, outlining key milestones and deadlines for all things IT.
Comprehensive audit of your current infrastructure and definition of your technology requirements.
Benefit from clearly defined working practices and industry-leading SLAs against which your support team is measured.
Discover how we helped LED Leisure to save money through moving their business operations to the cloud with Azure Hosting.
“I would absolutely recommend working with Netcentrix, as they take the time to understand your business. The level of expertise shown by the team is great…”
Charis
“Netcentrix have come through every time for me, in terms of quality of product, price of product and the delivery of that product.”
LED Leisure
“The Netcentrix team is very professional, they work out what the business needs and come up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Castle Spring Group
“Netcentrix have provided us with outstanding support for the last 12 months. We have used other companies in the past and Netcentrix clearly understand our requirements more than others we have used.”
Alfa Travel
Netcentrix quickly responded to my call for help. They contacted me promptly and resolved the issue in a supportive way.
Let Me Play Limited
Netcentrix provided exceptional IT consultancy services! Their knowledgeable team quickly addressed our needs with tailored solutions, ensuring our systems ran smoothly. Highly professional and responsive—highly recommend!
Roxor Group
Are you ready to take your business communications and technology to the next level?
Fill in a form or give us a call and speak to Emily, who’ll gain an understanding of your business needs before setting up a free consultation with our IT Consultant, Megan.
To find out more or to talk to one of our experts, contact us today.
