We really take the time to get to know your business and requirements to gain a deep understanding of how we can effectively support you going forward. This approach, combined with our industry-leading knowledge, technical expertise and years of industry experience has enabled us to support businesses to overcome challenges posed by their current IT solutions, improve security and processes and progress their business.
Standard SupportFind out whats included on our standard support | Advanced SupportFind out whats included on our advanced support | |
---|---|---|
Service Availability | ||
Mon to Fri, 8am to 6:15pm | ||
24 x 7 | ||
Target Fix Time | ||
Priority 1 Incident | 1 Hour | 1 Hour |
Priority 2 Incident | 4 Hours | 4 Hours |
Priority 3 Incident | 8 Hours | 8 Hours |
Change Request | 2 Days | 2 Days |
Hardware | ||
Server Support | ||
Desktop/Laptop Support | ||
Firewall Support | ||
Wifi Access Point Support | ||
Reactive Helpdesk | ||
Email Support | ||
Telephone Support | ||
Remote Support | ||
On-Site Support | ||
Patching & Software Updates | ||
Priority 1 Incident | ||
Incident Summary | ||
Workstation Maintenance | ||
Server Maintenance | ||
Backup Summary | ||
Proactive Monitoring | ||
Anti-Virus Monitoring | ||
Backup Monitoring | ||
Workstation Monitoring | ||
Server Monitoring | ||
Firewall Monitoring | ||
Network Monitoring | ||
Security | ||
Workstation Security Monitoring | ||
Server Security Monitoring | ||
Firewall Security Monitoring | ||
Network Security Monitoring | ||
Monthly Reporting | ||
Asset Management | ||
Incident Summary | ||
Workstation Maintenance | ||
Server Maintenance | ||
Backup Summary |
Dedicated first contact and accredited technical contact teams available 24/7/365.
We'll develop a plan of action on how we get your business from A to B, outlining key milestones and deadlines for all things IT.
Comprehensive audit of your current infrastructure and definition of your technology requirements.
Benefit from clearly defined working practices and industry-leading SLAs against which your support team is measured.
Discover how we helped LED Leisure to save money through moving their business operations to the cloud with Azure Hosting.
Are you ready to take your business communications and technology to the next level?
Fill in a form or give us a call and speak to Emily, who’ll gain an understanding of your business needs before setting up a free consultation with our IT Consultant, Megan.
To find out more or to talk to one of our experts, contact us today.